Privacy Policy

Last updated: 2 October 2026

This policy explains what personal information SMART AI and Address Gateway collect when you chat with us, create an account or start a company formation in Qatar, what we do with it, and the choices you have. We have tried to keep it plain and specific.

1. Who we are

This policy applies to the SMART AI assistant and the related pages at ai.addressgateway.com (the chat, the sign-up and log-in forms, and the "My company formation" page). They are run by Address Gateway Business Services, Building No. 321, Zone 43, Street 250, D Ring Road, Doha, Qatar ("Address Gateway", "we", "us").

Our main website, addressgateway.com, has its own privacy policy. SMART AI is a scripted assistant that runs on our own website. It does not send your messages to an outside artificial intelligence service. Our human agents handle your request from the details you give us.

2. Information we collect

We only collect what we need to answer you and to set up your company. The details come from you, from your use of the site, and from our team while we work on your application.

We do not ask for passports, Qatar ID numbers, bank details or payment card details in the chat. If our team needs documents from you, they will ask you directly and securely.

3. How we use it

• To answer your questions and connect you with a human agent.
• To set up and manage your company formation, including contacting you about next steps, by phone, email or WhatsApp.
• To show you your progress and messages in your account, and to email our team each time a new enquiry or application arrives so we can respond quickly.
• To check that the business activity you chose can be registered, and to submit applications to the relevant Qatari authorities on your behalf.
• To keep the service secure, prevent spam and misuse, and fix problems.
• To understand how people use SMART AI so we can improve it (see section 7).

We process your information with your consent, which you give when you submit your details, and where it is needed to provide the service you asked for. We do not sell your personal information, and we do not use it for automated decisions that affect you.

4. Who we share it with

• Our team. Staff at Address Gateway who work on enquiries and company formations can see your details. Access to the admin area requires a staff login.
• Qatari government authorities. To register your company we submit the information needed to the relevant ministries and authorities, such as the Ministry of Commerce and Industry and the Ministry of Labour.
• Service providers that help us run the site:
  • our web hosting provider, which stores the site and its database;
  • our email provider, which delivers the notification emails to our team;
  • WhatsApp (Meta), if you choose to message us there. WhatsApp's own privacy policy applies to that conversation: whatsapp.com/legal/privacy-policy;
  • Google Fonts, which supplies the text fonts. Your browser contacts Google to download them, so Google receives your IP address: policies.google.com/privacy;
  • Microsoft Clarity for analytics (section 7).
• Where the law requires it, for example to a court or a regulator.

These providers may only use your information to provide their service to us, or under their own privacy terms where noted above.

5. Transfers outside Qatar

Some of the providers above (for example Microsoft, Google and Meta) operate servers outside Qatar, and our hosting provider's servers may be outside Qatar too. When your information is handled abroad we take steps to make sure it remains protected, in line with Qatar's personal data privacy law.

6. Cookies and browser storage

A cookie is a small file saved by your browser. We also use your browser's local storage, which works in a similar way. Here is everything we use:

Spoken replies. If you switch on voice, SMART AI uses your browser's built-in text-to-speech to read the replies aloud. Depending on your browser and device, some voices are provided by the browser's maker. Voice is off by default.

7. Analytics (Microsoft Clarity)

On the SMART AI page we use Microsoft Clarity, a free analytics tool that records how visitors use a page, such as clicks, scrolling and mouse movement, and shows us heatmaps and session recordings. We use it only to find confusing parts of the page and to improve it.

• We have set Clarity to hide what you type: your own chat messages and the message box are masked in recordings, and Clarity automatically masks form fields such as the sign-up form and password.
• Clarity is not used on your account page or on our staff admin area.
• Clarity collects technical and usage data, including your IP address, device and browser details and the pages you visit. Microsoft acts as a provider for us and handles the data under its own privacy statement: privacy.microsoft.com/privacystatement.
• If you do not want to be recorded, you can block Clarity with your browser's privacy settings or a content blocker, or leave the site. SMART AI works normally either way.

8. How long we keep it

We keep your information only for as long as we need it for the purposes in this policy: while we follow up your enquiry, while your company formation is under way, and afterwards for as long as we need to support your company and meet our legal, accounting and record-keeping duties. After that we delete it or make it anonymous. Short-lived technical records, such as the sign-in attempt log used to block password guessing, only count for about a day and are cleared out automatically as the site is used. You can ask us to delete your information sooner (section 10).

9. How we protect it

• The site is served over an encrypted connection (HTTPS).
• Passwords are stored in hashed form and the number of password attempts is limited.
• Only staff with a login can open the admin area, and your private notes and messages are not shown to other customers.
• We follow safe coding practices to guard against common web attacks, and sign-in sessions are protected.

No online service can promise perfect security. Please choose a strong, unique password, and tell us straight away if you think your account has been used by someone else.

10. Your rights and choices

You are entitled to control your personal information. You can ask us at any time to:

• tell you what information we hold about you, and give you a copy;
• correct information that is wrong or out of date;
• delete your information, or stop using it for a purpose;
• withdraw a consent you gave us, or object to how we use your information.

You can change your password yourself from your account page. To use any other right, contact us using the details in section 13. We may need to confirm who you are first, and we may keep information we are legally required to keep, such as records of a company formation we completed. If you are not satisfied with our answer, you also have the right to complain to Qatar's data protection authority.

You can also use SMART AI without creating an account to explore your options, and you are free to stop at any step.

11. Children

SMART AI is for people who are setting up or running a business. It is not meant for anyone under 18, and we do not knowingly collect information from children.

12. Changes to this policy

We may update this policy as our service changes. The date at the top shows when it was last revised. If we make a significant change we will say so on this page.

13. Contact us